Refund

Kupr Refund Policy

Effective Date: 01.02.2026

This Refund Policy explains when refunds, credits, or cancellations may be available for purchases made on Kupr (“Kupr”, “we”, “us”, “our”), including subscriptions, promotions/boosts, and Marketplace transactions.
By purchasing any paid feature or item through Kupr, you agree to this Refund Policy.

1) Scope

This policy applies to:

 
• Subscriptions: Kupr Pro membership packages (monthly/annual, if available).

 
• Promotions: post boosts, page promotions, featured placement, or similar visibility products (“Boosts”).

 
• Marketplace: user-to-user purchases of services and digital products sold by third parties through Kupr (“Marketplace Items”).

2) General Rules

 
• No refunds for misuse or policy violations: If your account is suspended/terminated due to violations of Kupr Terms, Community Guidelines, or Marketplace Rules, you are not eligible for refunds.

 
• Fees may be non-refundable: Payment processing fees, chargeback fees, and related costs may be deducted from any approved refund.

 
• Currency and exchange: Refunds are processed in the original currency where possible. Exchange rate differences and bank fees are not covered by Kupr.

 
• Abuse prevention: Kupr may deny refund requests that appear abusive, fraudulent, or repetitive.

3) Subscriptions (Kupr Pro)

3.1 Cancellation

 
• You may cancel your subscription at any time. Cancellation stops future renewals.

 
• Your subscription remains active until the end of the current billing period unless stated otherwise.

3.2 Refunds for Subscriptions

 
• Monthly plans: Generally non-refundable once the billing period has started. If you forget to cancel, you will not receive a refund for that period.

 
• Annual plans (if offered): Generally non-refundable after purchase unless required by law. Where permitted, Kupr may offer a partial refund at its discretion based on unused time, minus fees.

3.3 Exceptions

We may issue a refund or account credit if:

 
• You were charged due to a verified technical error (e.g., duplicate charge).

 
• The subscription was unavailable due to a prolonged platform outage attributable to Kupr.

4) Promotions / Boosts (Posts & Pages Promotion)

Boosts are time-sensitive digital services that begin delivery shortly after purchase or activation. For this reason:

 
• Boosts are non-refundable once delivered or started.

 
• No performance guarantees: Kupr does not guarantee views, clicks, follows, sales, or engagement. Refunds are not provided for “low performance” or subjective dissatisfaction.

4.1 When Credits May Be Issued

Kupr may issue a replacement boost or account credit (not cash refund) if:

 
• A boost failed to deliver due to a verified Kupr-side technical issue.

 
• A boost was incorrectly applied (e.g., wrong post/page due to system error).

4.2 Content Restrictions

If promoted content violates Kupr policies (scam, phishing, misleading claims, prohibited products), Kupr may stop delivery with no refund.

5) Marketplace Purchases (User-to-User)

Marketplace Items may be sold by third-party sellers. Kupr is not the seller unless explicitly stated.
Refund eligibility depends on the item type and delivery status.

5.1 Digital Products

 
• No refunds after delivery/access: Digital items are non-refundable once delivered, downloaded, accessed, or made available.

 
• Non-delivery: If a digital product is not delivered due to seller fault, a refund may be approved after review.

 
• Misrepresentation: If the listing is materially misleading (e.g., wrong file type, unusable content, major mismatch), Kupr may approve a refund after review.

5.2 Services

 
• Not started: If a service has not started and both parties agree to cancel, a refund may be approved (minus fees).

 
• In progress: Partial refunds may be considered based on delivered work and evidence, at Kupr’s discretion.

 
• Completed: No refunds after a service is completed and accepted.

5.3 Disputes and Evidence

To request a Marketplace refund, you must provide evidence (messages, delivery proof, screenshots, timelines). Kupr may request additional documentation.
Kupr may issue a refund, partial refund, or credit depending on the case.

6) Chargebacks and Payment Disputes

 
• If you file a chargeback without first contacting Kupr support, your account may be restricted and you may lose access to the Services.

 
• If a chargeback is filed for a legitimate purchase, Kupr may recover related fees and costs from your account balance (if applicable) and/or restrict access.

 
• We encourage you to contact support first to resolve billing issues quickly.

7) How to Request a Refund

To request a refund or credit, contact [[email protected]] with:

 
• Account email/username

 
• Order/transaction ID

 
• Purchase type (subscription/boost/marketplace)

 
• Reason for request + evidence (if applicable)

We typically respond within 15 business days. If approved, refunds are processed back to the original payment method where possible. Processing times depend on your bank/payment provider.

8) Policy Updates

We may update this Refund Policy at any time. We will post the updated version with a new Effective Date. Continued use of the Services after changes means you accept the updated policy.

9) Contact

For billing questions or refund requests, contact: [[email protected]]