❓ FAQ & Troubleshooting
Common questions and solutions
💬 General Questions
Q: What is KUPR?
A: KUPR is a Web3 crypto social network built on ByteChain. It combines social features with prediction markets, bounty campaigns, gamification, and real token rewards.
A: KUPR is a Web3 crypto social network built on ByteChain. It combines social features with prediction markets, bounty campaigns, gamification, and real token rewards.
Q: Is KUPR free to use?
A: Yes! All features are free. Pro membership tiers (Star, Hot, Pro, VIP) amplify your rewards but are not required.
A: Yes! All features are free. Pro membership tiers (Star, Hot, Pro, VIP) amplify your rewards but are not required.
Q: What are points and how do I earn them?
A: Points (PTS) are KUPR's internal currency. Earn them through daily login streaks, spin wheel, winning predictions, bounty campaigns, achievements, referrals, and tips. You can exchange 200 PTS for 1 KUPR token.
A: Points (PTS) are KUPR's internal currency. Earn them through daily login streaks, spin wheel, winning predictions, bounty campaigns, achievements, referrals, and tips. You can exchange 200 PTS for 1 KUPR token.
Q: What is the KUPR Token?
A: KUPR is an ERC-20 token on ByteChain (100M supply, $0.01 listing price). You earn it by converting platform points or participating in bounties. Trade it on Byte Exchange or BexcSwap.
A: KUPR is an ERC-20 token on ByteChain (100M supply, $0.01 listing price). You earn it by converting platform points or participating in bounties. Trade it on Byte Exchange or BexcSwap.
💰 Points & Token Exchange
Q: How many points do I need to exchange for tokens?
A: Minimum 50,000 PTS per exchange = 250 KUPR tokens. The rate is fixed: 200 PTS = 1 KUPR.
A: Minimum 50,000 PTS per exchange = 250 KUPR tokens. The rate is fixed: 200 PTS = 1 KUPR.
Q: Can I convert KUPR tokens back to points?
A: Yes! Send KUPR tokens back to the platform via the Web3 Wallet page. 1 KUPR = 200 PTS.
A: Yes! Send KUPR tokens back to the platform via the Web3 Wallet page. 1 KUPR = 200 PTS.
Q: How long does exchange take?
A: Usually instant. Maximum processing time is 5 minutes. Pending exchanges are processed every 5 minutes by the system.
A: Usually instant. Maximum processing time is 5 minutes. Pending exchanges are processed every 5 minutes by the system.
Q: Are there daily limits?
A: Yes. Maximum 100,000 PTS outflow per day (= 500 KUPR). Maximum 20 exchanges per day, 5 per hour.
A: Yes. Maximum 100,000 PTS outflow per day (= 500 KUPR). Maximum 20 exchanges per day, 5 per hour.
Q: What is BEXC and why do I need it?
A: BEXC is the native coin of ByteChain (~$0.30). You need a small amount for gas fees when sending KUPR tokens on the blockchain.
A: BEXC is the native coin of ByteChain (~$0.30). You need a small amount for gas fees when sending KUPR tokens on the blockchain.
🛡 Wallet & Security
Q: How do I connect MetaMask?
A: Go to /web3wallet, click "Connect MetaMask", approve the connection, and sign the verification message. See the Web3 Wallet Guide for step-by-step instructions.
A: Go to /web3wallet, click "Connect MetaMask", approve the connection, and sign the verification message. See the Web3 Wallet Guide for step-by-step instructions.
Q: Is my wallet data safe?
A: Yes. Wallet addresses are encrypted with AES-256-GCM. We use nonce-based signature verification and never ask for your private key.
A: Yes. Wallet addresses are encrypted with AES-256-GCM. We use nonce-based signature verification and never ask for your private key.
Q: I see "Unable to load balance" on my wallet page
A: This usually means the RPC connection to ByteChain is temporarily slow. Refresh the page. If it persists, check that your MetaMask is connected to ByteChain Mainnet (Chain ID: 9933).
A: This usually means the RPC connection to ByteChain is temporarily slow. Refresh the page. If it persists, check that your MetaMask is connected to ByteChain Mainnet (Chain ID: 9933).
🔮 Predictions & Challenges
Q: How do predictions work?
A: Stake points on whether a crypto asset will be above or below a target price by a deadline. If you're right, you earn a proportional share of the losing pool. See the Prediction Market Guide.
A: Stake points on whether a crypto asset will be above or below a target price by a deadline. If you're right, you earn a proportional share of the losing pool. See the Prediction Market Guide.
Q: What is a VS Challenge?
A: A 1v1 prediction duel where you challenge another user. Both stake points, and the winner takes the matched amount.
A: A 1v1 prediction duel where you challenge another user. Both stake points, and the winner takes the matched amount.
Q: What is the Daily Challenge?
A: One prediction market per day is selected as the Daily Challenge with a 1.5x payout multiplier. Look for the golden badge!
A: One prediction market per day is selected as the Daily Challenge with a 1.5x payout multiplier. Look for the golden badge!
💬 Getting Help
If your question isn't answered here:
- 💬 Forums — Ask the community at /forums
- 📧 Contact Support — Use the contact form on the site
- 📚 Full Guide Hub — Read all guides
